SHIPPING & REFUNDS
SHIPPING POLICY
Deliveries in Australia generally take 3 to 10 business days.
​
We currently do not offer international delivery.
​
When you place an order, you will receive a reply e-mail acknowledging that your order has been received and your payment has been processed.
​
You will also receive a tracking number so you can monitor your order’s delivery progress.
In the event of delivery problems at our end, we will keep you informed by e-mail of expected dispatch dates.
We aim to process and ship orders within 1 to 3 business days after receipt of the order (which excludes weekends and public holidays in Queensland) (Business Day).
​
From time of dispatch, we aim to deliver orders within:
​
1-3 Business days for QLD, NSW, ACT, VIC & SA
​
3-7 Business days for NT and TAS
7-10 Business days for WA
Please note we cannot ship to PO Boxes at this time so a physical address is required.
​
If you have any further enquiries about shipping or delivery please email hello@arriveorganic.com.au.
​​
REFUND POLICY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to return a good and choose a replacement or refund if there is a major failure in the good complying with a consumer guarantee, or you can keep the good and seek compensation for any drop in value of the good. You are also entitled to compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced (at our election) in the event that the good fails to comply with a consumer guarantee and the failure does not amount to a major failure.
​
We do not offer refunds or exchanges for change of mind purchases.
​
If you take delivery of a package and in the unlikely event the contents have been damaged in transit, or are defective or incorrect, through no fault of your own, we will provide a remedy as set out above.
If you wish to return a good, please contact us by e-mail hello@arriveorganic.com.au as soon as possible to inform us.
Please include your original order number, with your name and address with the good. It is your responsibility to meet the costs of returning the good to us (unless you are entitled to a reimbursement below).
We strongly recommend that an insured or registered postal service is used for returns as we are not responsible for items lost or damaged in transit.
​
Once the item has been received, inspected and approved as failing to meet a consumer guarantee, we will provide the relevant remedy and reimburse you for your postage cost to return the good. If we refund you the price of a good, we will process the refund for the purchase amount in the same manner the original order was paid. If we decide that the good complies with consumer guarantees, you are not entitled to a reimbursement of your postage costs and we will dispose of the item unless you inform us that you would like us to return the item to you, in which case you will be responsible to pay for postage for this return.
​
Please reach out if you have any questions or issues with your order.
We are committed to making things right and giving you the best service we can.
​
​