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PRIVACY POLICY

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ABOUT THIS POLICY​​

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  1. We understand the importance of protecting your personal information and are committed to doing so.  This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints.   

  2. In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not.  It does not include information that is de-identified.

  3. We may change this Privacy Policy from time to time, by publishing the changes on our website at https://www.arriveorganic.com.au.

  4. Arrive Organic is a retailer of sacred ritual products, including ceremonial cacao as well as other assorted sacred products and ingredients.

  5. This Privacy Policy (Policy) applies to Arrive Organic (ABN 89 551 343 913) ("Arrive Organic"", "we", ”our" or "us"), and describes how Arrive Organic collects, handles and protects the privacy of your personal information.

 

TYPES OF PERSONAL INFORMATION WE COLLECT

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The types of personal information we collect about you depends on the dealings you have with us, and may include:

  1. your name;

  2. images of you (for sharing of testimonies or product reviews);

  3. your contact details including your mailing address, email address and phone number;

  4. your demographic details, such as your postcode;

  5. your preferences and/or opinions; and

  6. additional information provided, directly or indirectly, through the use of the Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information as well as any other personal information requested by us and/or provide by you or a third party.

 

WAYS WE COLLECT YOUR PERSONAL INFORMATION

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We may collect personal information from or about you in different ways, including:

  1. from you directly when you interact with us, eg when you purchase a product on the Site;

  2. through third parties with whom we interact in order to provide our services; and

  3. publicly available sources, including social media.

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COLLECTION OF INFORMATION VIA OUR WEBSITE

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  1. When you visit our website, we may also use 'cookies' or other similar tracking technologies that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you if you do so.

  2. Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit, search engine referrals and the internet protocol address assigned to your computer.

 

PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION

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We collect your personal information for the following purposes:

  1. to provide our products and services;

  2. to manage and conduct our business;

  3. to offer or promote our products and services;

  4. to obtain feedback;

  5. to help us manage, develop and enhance our services, including the Site and applications; and

  6. to comply with our legal obligations, resolve any disputes and enforce our agreements and rights with third parties.

 

DISCLOSING YOUR PERSONAL INFORMATION

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In the course of providing our products and services to you, we may disclose your personal information with the following:

  1. third parties in order to provide our services, including, but not limited to, IT service providers, including data storage, web-hosting and server providers;

  2. our agents or business partners;

  3. sponsors or promoters of any competitions we organise;

  4. anyone to whom part of all of our assets or businesses are transferred or sold;

  5. our professional advisers, including lawyers, accountants and auditors; and

  6. government agencies, regulatory bodies and law enforcement agencies, or other similar entities.

  7. The IT support services we use could be based anywhere overseas, which means your personal information could be accessed by people in another country.

 

DIRECT MARKETING

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  1. We may use your personal information to identify a product or service that you may be interest in or to contact you about an event, product or promotion. We may, with your consent, use the personal information we have collected about you to contact you from time to time whether by email, SMS or social media to tell you about new products or services and special offers that we believe may be of interest to you.

  2. You can withdraw your consent to receiving direct marketing communications from us at any time by unsubscribing from the mailing list by clicking on the link in the marketing communication or contracting us using the details set out in this Policy.

 

SECURITY AND STORAGE

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  1. We store your personal information in hard copy and electronically. We take reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Policy.

 

ACCESS TO AND CORRECTION OF YOUR INFORMATION

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  1. We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.

  2. You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.  We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time.

 

COMPLAINTS

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You can make a complaint in writing to us using the contact details set out in this Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.

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CONTACT US

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If you have a question or comment regarding this Policy or wish to make a complaint or exercise your privacy rights, please contact us on the following details:

 

Arrive Organic
E: hello@arriveorganic.com.au
T: 0481260071
 

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